Terms of business

About us

ScanIQ is a trading name of COLLINGHAMCO, a business registered in England and Wales with its address at 21 Fulmar Way, Worksop, S81 8UF. These terms are the agreement between you and us for the ScanIQ web app.

The service

ScanIQ captures lead details from a photograph of a visitor badge or business card, scores the lead against the ideal customer profile you set, adds public company information, and lets you export the results. It runs in your own web browser on your own device. We do not supply hardware and we do not attend the event.

Price and payment

ScanIQ is sold as a one-off fee per event: £149 for the Single event plan (one device) and £299 for the Team event plan (up to five devices). There is no subscription and no per-lead charge. Payment is taken at checkout by our payment provider, Stripe. The amount shown at checkout is the amount you pay.

What your fee covers

Access to ScanIQ for the event you set up, unlimited lead captures at that event, enrichment and scoring, and export of your own leads as a spreadsheet. The fee is for the event, not for a fixed period of time.

Your responsibilities

• Only capture details of people you have genuinely met at your stand, and record the consent status honestly.
• You are the controller of the lead data you capture. Comply with UK data protection law, including the UK GDPR and the Privacy and Electronic Communications Regulations, when you contact the people you meet.
• Keep your login details secure, and make sure team members using your event are authorised to do so.
• Do not photograph or upload anything you do not have the right to use.

Acceptable use

• Do not use ScanIQ to send unsolicited bulk email, or for anything unlawful, misleading or harmful.
• Do not attempt to access another customer’s event or data, or to probe, break or overload the service.
• Do not resell, sublicense or white-label ScanIQ without our written agreement.
• We may suspend an account that puts the service or other customers at risk.

Lead data and ownership

The leads you capture are yours. We process that data on your instructions to provide the service, and we do not sell it or share it with event organisers. You can export your leads at any time and delete an event, along with everything attached to it, from Settings. Our privacy notice sets out the detail.

Availability

We work to keep ScanIQ available and to fix problems quickly, but we cannot promise uninterrupted service. Captures made without a signal are stored on your device and sync when you reconnect. We may occasionally need to take the service down for maintenance.

Cancellation and refunds

Our refund and cancellation policy forms part of these terms and explains when a refund is available, including your 14-day right to cancel as a consumer.

Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Otherwise we are not liable for lost profits, lost business or indirect losses, and our total liability for any claim is limited to the fees you paid us in the twelve months before the claim.

Ending the agreement

You can stop using ScanIQ at any time, and delete your data from Settings. We may suspend or end access if these terms are seriously broken, or if a payment is reversed. Terms that by their nature should survive, such as liability and governing law, continue to apply.

Changes to these terms

We may update these terms as the service changes. The version published on this page applies from the date shown, and material changes will be flagged in the app.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.