Refunds and cancellations

One-off fee per event

ScanIQ is sold as a fixed fee for a single event: £149 for the Single plan (one device) and £299 for the Team plan (up to five devices). There is no subscription, so there is nothing to cancel at the end.

Your 14-day right to cancel

If you are a consumer in the UK, you have 14 days from purchase to cancel for any reason. If you have not captured any leads, we refund you in full. Once you have started capturing leads, the service has been supplied and the cancellation right no longer applies to those scans, but you keep everything you have captured and can still export it.

Buying for a business

If you are buying on behalf of a business, we refund any unused event fee within 14 days of purchase, provided no leads have been captured on that event.

Event cancelled or moved

If your show is cancelled or rescheduled, tell us and we will move your fee to your next event at no charge. If you would rather not, we will refund the event fee you have not used.

If something goes wrong

If ScanIQ does not work as described, email us and we will try to fix it. If we cannot get you capturing and exporting leads, we refund the fee for that event.

Wrong or duplicate charge

If you have been charged twice, or charged the wrong amount, we refund the difference in full as soon as it is confirmed.

How to ask for a refund

• Email hello@scaniq.shop from the address you bought with, or call 01909 492259.
• Include the event name and the date you paid.
• We reply within 5 working days and pay refunds back to the original payment method within 14 days of agreeing them.

Chargebacks

If a payment appears on your statement and you are not sure what it is, contact us first. It is usually a quicker fix than a chargeback, and we can cancel the event if it is not yours.

Your statutory rights

Nothing in this policy affects your legal rights, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.